You got **Additional verification required**, **Verification declined**, or **More info needed for verification**. Sending is restricted until verification is completed or updated.

## Additional verification required

A complaint or a bad sender-health window triggered a defensive review.

1. Open **Settings → Verification**.
2. Complete the form (website, social profile, list size, how you use Lumail).
3. Clean the list if you also have [bounce](/docs/deliverability/how-to-lower-bounce-rate) or [complaint](/docs/deliverability/how-to-lower-complaint-rate) alerts — approval won’t stick if you keep mailing a dirty list.

## More info needed

The notification already includes the question.

1. Open **Settings → Verification** → **Update info**.
2. Answer that question. Don’t resubmit the same empty form.

## Verification declined

Reply to the email we sent, or write [support@lumail.io](mailto:support@lumail.io), with the extra evidence they asked for (site, opt-in proof, list source). There is no self-serve “approve” button.

## First-time unlock (domain only)

If you were never verified, verifying a custom sending domain unlocks automatically (3,000/month). See [Account Verification](/docs/features/account-verification).

## Related

- [Sender Health](/docs/features/sender-health)
- [How to unlock sending](/docs/features/account-verification)